PART 2: Online Shop Terms and Conditions

General Terms and Conditions for the online shops at store.upreach.com and vydo.io

Lumynos Labs GmbH Kolonnenstraße 8 10827 Berlin Germany

Phone: +4930 5200 45 824 Email: mail@lumynoslabs.com

(hereinafter: Provider)

for the sale of products to entrepreneurs (hereinafter: customers)

scope of application

The sale of the provider's products offered via the online shop at the above URL is based exclusively on the following General Terms and Conditions (GTC) in the version valid at the time of conclusion of the contract. These GTC apply exclusively. Any terms and conditions of the customer that deviate from these GTC shall not apply unless the provider and the customer have expressly agreed to this. Unless otherwise agreed, these GTC also apply to the following contracts: Delivery of goods with digital elements.

Definition, delimitation

For the purposes of these General Terms and Conditions, an entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. The subject matter of the contract is the one-time delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

conclusion of contract

The offers on the provider's website represent a non-binding invitation to the customer to order products (goods/services). By submitting the order (clicking on the "Buy" button) on the provider's website, the customer makes a binding offer to conclude a contract. Confirmation of receipt of the order follows immediately after the order is submitted and does not constitute acceptance of the contract. The provider can declare acceptance within five days by sending a written order confirmation or an order confirmation in text form (e-mail), whereby the receipt of the order confirmation by the customer is decisive, or by delivering the ordered goods, whereby the receipt of the goods by the customer is decisive, or by requesting payment from the customer after the order has been placed. If several of the aforementioned alternatives exist, the contract is concluded at the point in time when one of the aforementioned alternatives occurs first. If the provider does not declare acceptance within the aforementioned period, this is considered a rejection with the consequence that the customer is no longer bound to their declaration of intent. When an offer is submitted via the provider's online order form, the text of the contract is stored by the provider and sent to the customer in text form (e.g., email, fax, or letter) after the customer has submitted their order, together with these General Terms and Conditions. In addition, the text of the contract is archived on the provider's website and can be accessed free of charge by the customer via their password-protected customer account by entering the relevant login data, provided that the customer has created a customer account in the provider's online shop before sending their order. Before binding submission of the order via the provider's online order form, the customer can continuously correct their entries using the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window before the binding submission of the order and can also be corrected there using the usual keyboard and mouse functions. The contract can be concluded in German and English.

Special provisions for the sale of goods with digital elements

Goods with digital elements within the meaning of these General Terms and Conditions are products that contain digital content or digital services (hereinafter referred to as "digital products") in such a way or are connected to them in such a way that the goods cannot fulfill their functions without them. In addition to delivering the goods, the provider is also responsible for providing the digital content. The provisions on the "Special Terms and Conditions for the Sale of Digital Content" apply accordingly.

Special conditions for the processing of goods according to specific customer requirements

If, according to the content of the contract, the provider is obliged to process the goods in accordance with specific customer requirements in addition to delivering the goods, the customer must provide the provider with all content required for processing, such as text, images, or graphics, in the specified file formats, formatting, image, and file sizes, and grant the provider the necessary rights of use. The customer is solely responsible for procuring and acquiring the rights to this content. The customer declares and assumes responsibility for having the right to use the content provided. In particular, the customer shall ensure that no third-party rights are infringed, in particular copyrights, trademark rights, and personal rights. The customer indemnifies the provider against any claims by third parties that they may assert against the provider in connection with an infringement of their rights through the contractual use of the customer's content by the provider. The customer shall also bear the necessary costs of legal defense, including all court and attorney's fees in the statutory amount. This shall not apply if the customer is not responsible for the infringement. In the event of a claim by a third party, the customer is obligated to provide the provider immediately, truthfully, and completely with all information necessary for the examination of the claims and a defense. The provider reserves the right to refuse processing orders if the content provided by the customer for this purpose violates legal or official prohibitions or offends common decency. This applies in particular to the provision of content that is anti-constitutional, racist, discriminatory, offensive, harmful to minors, and/or glorifies violence.

Handling of goods

The customer is obliged to treat the product with care. If a product is damaged before the transfer of risk through the fault of the customer, the customer shall bear all costs for the repair of all damage incurred. The product may only be used outdoors in covered areas. It must be set up on a level, solid surface. The environmental conditions must also be taken into account. The customer is prohibited from:

• Exposing the physical products to rain, moisture, excessive cold/heat, relative humidity above 75%, or direct sunlight. For optimal system stability, an ambient temperature of 15–30 degrees Celsius is recommended.

Cancellation and termination

1. For purchase agreements and long-term rentals (over 2 weeks): Since the hardware systems are individually manufactured, configured, and provided for the customer, cancellation or ordinary termination of the agreement after conclusion of the agreement is excluded. Upon conclusion of the contract (order/order confirmation), the full payment is due in full, regardless of whether the customer accepts or uses the product. This applies both to the purchase of goods and to rental agreements with a term of more than 2 weeks.

2. For short-term rentals (up to 2 weeks rental period): The provider grants the customer a contractual right of cancellation only for rental agreements with a maximum term of 2 weeks. Cancellation must be made in writing. In this case, the following cancellation fees will be charged:

• Cancellation up to 30 days before the scheduled delivery date: 30% of the order value.

• Cancellation from the 21st day before the planned delivery date: 50% of the order value.

• Cancellation from the 14th day before the scheduled delivery date: 80% of the order value.

• Cancellation from the 6th day before the scheduled delivery date: 100% of the order value.

obligations to cooperate

The customer is obliged to cooperate in order to fulfill all services listed in the offer. The provider expressly points out that it accepts no liability for their fulfillment, but that this is absolutely necessary for the proper use of the products:

• Provision of a stable Internet connection at the installation site. A continuous performance of at least 50 Mbit/s for downloads and 25 Mbit/s for uploads must be guaranteed. This bandwidth must be available exclusively for the end device and may not be used as a shared line.

• Sufficient and even lighting of the action area, if a physical photo booth has been booked.

Mention of customer reference

The provider is entitled to name the customer as a reference customer on its website, on its social media pages (in particular on Facebook, Twitter, Instagram, LinkedIn, TikTok), and in print advertising materials (such as brochures, posters, and flyers). The naming of the customer includes, in particular, but not exclusively, the following aspects:

• Mention of word and figurative mark

• Publication of key figures relating to the campaign (e.g., number of printouts, number of photos, number of email addresses collected, number of photos shared on social media, etc.).

• Publication of a description of the action.

• Publication of illustrations, renderings, or photos of the products. The provider cannot be held responsible for any consequences arising from the use of the above-mentioned aspects.

Redeeming promotional vouchers

Vouchers that are issued free of charge by the provider as part of promotional campaigns with a specific period of validity and that cannot be purchased by the customer (hereinafter referred to as "promotional vouchers") can only be redeemed on the provider's website under the corresponding conditions. Promotional vouchers can only be redeemed by consumers. Individual products may be excluded from the voucher promotion if a corresponding restriction is specified in the content of the promotional voucher. If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods provided by the provider can be selected to settle the difference. The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of their statutory right of withdrawal. The promotional voucher is transferable. The provider can make payment to the respective holder who redeems the promotional voucher with liberating effect. This does not apply if the provider has knowledge or grossly negligent ignorance of the respective holder's lack of entitlement, legal incapacity, or lack of power of representation.

payment

The prices listed on the provider's website at the time of ordering apply. All prices are exclusive of statutory value added tax, which is only visible at checkout. The payment methods listed on the provider's website are available. If the customer defaults on payment, the provider is entitled to charge entrepreneurs default interest at a rate of nine percentage points above the base rate of the European Central Bank. In the event that the provider claims further damages due to default, the customer has the opportunity to prove that the claimed damages due to default did not occur at all or were lower.

retention of title

The seller retains ownership of the delivered goods until all claims arising from an ongoing business relationship have been settled in full. If the customer is acting as an entrepreneur, they are entitled to resell the goods subject to retention of title in the ordinary course of business. The customer assigns all claims against third parties arising from this in advance to the seller in the amount of the respective invoice value (including sales tax). This assignment applies regardless of whether the goods subject to retention of title have been resold without or after processing. The customer remains authorized to collect the claims even after the assignment. The seller's authority to collect the claims itself remains unaffected. However, the seller will not collect the claims as long as the customer meets its payment obligations to the seller, is not in default of payment, and no application for the opening of insolvency proceedings has been filed.

delivery

The delivery times can be found on the provider's website. The provider will indicate any deviating delivery times on the respective product page. The start of the delivery period specified by the supplier is subject to the timely and proper fulfillment of the customer's obligations, in particular the correct specification of the delivery address when placing the order. If goods are delivered by a forwarding agent, delivery shall be "free kerbside," i.e., to the public kerbside closest to the delivery address, unless otherwise agreed. If the customer is acting as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer as soon as the provider has handed over the goods to the forwarding agent, the carrier, or any other natural or legal person designated to carry out the shipment.

warranty

Statutory liability for defects applies. Notwithstanding this, the following applies to contracts for the delivery of goods: If the customer is acting as an entrepreneur,

• the supplier has the choice of the type of subsequent performance;

• for new goods, the limitation period for defects is one year from delivery of the goods;

• rights and claims due to defects are excluded for used goods;

• the limitation period shall not recommence if a replacement delivery is made within the scope of liability for defects. The above limitations of liability and shortened periods do not apply to claims for damages and reimbursement of expenses by the customer in the event that the provider has fraudulently concealed the defect, for goods that have been used for a building in accordance with their normal use and have caused its defectiveness, or for contracts for the delivery of goods with digital elements. In addition, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse remain unaffected. If the customer acts as a merchant within the meaning of § 1 HGB (German Commercial Code), they are subject to the commercial obligation to inspect and give notice of defects in accordance with § 377 HGB. If the customer fails to comply with the notification obligations stipulated therein, the goods shall be deemed to have been approved.

liability

The provider shall be liable to the customer for all contractual, quasi-contractual, and statutory claims, including tortious claims, for damages and reimbursement of expenses as follows:

• The provider shall be liable without limitation for any legal reason in the event of intent or gross negligence, in the event of intentional or negligent injury to life, limb, or health, on the basis of a guarantee promise, unless otherwise stipulated in this regard, or on the basis of mandatory liability, such as under the Product Liability Act.

• If the provider negligently breaches a material contractual obligation, liability shall be limited to the foreseeable damage typical for this type of contract, unless unlimited liability applies in accordance with the above clause. Essential contractual obligations are obligations that the contract imposes on the provider according to its content in order to achieve the purpose of the contract, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the customer may regularly rely. Otherwise, the provider's liability is excluded. The above liability provisions also apply with regard to the provider's liability for its vicarious agents and legal representatives. The customer shall indemnify the provider against any claims by third parties—including the costs of legal defense in their statutory amount—that are asserted against the provider due to illegal or contractual actions on the part of the customer.

Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the court at the provider's registered office shall have jurisdiction, unless an exclusive place of jurisdiction has been established for the dispute. This also applies if the customer is not domiciled within the European Union. The registered office of the provider can be found in the heading of these General Terms and Conditions. If any provision of this contract is or becomes invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.

As of January 2026

PART 3: Cancellation policy & cancellation notice

Cancellation policy & exclusion of cancellation Lumynos Labs GmbH

1. No right of withdrawal in B2B transactions

The offer of Lumynos Labs GmbH is directed exclusively at entrepreneurs within the meaning of § 14 BGB (German Civil Code), legal entities under public law or special funds under public law. Since sales are made exclusively to entrepreneurs, there is no statutory right of withdrawal within the meaning of § 312g BGB. Returns of goods free of defects are therefore generally excluded.

2. Exclusion of cancellation for purchase & long-term rental

We expressly point out that no contractual right of withdrawal or cancellation is granted for purchase contracts and rental agreements with a term of more than two weeks. Since our products ("marketing tools") are individually manufactured, configured, and customized in terms of branding according to customer specifications, the contract is binding upon signature or order confirmation. The client is obliged to accept and pay 100% of the agreed price, even if they no longer require the product.

3. Cancellation only for short-term rentals (events)

We only offer a staggered cancellation option for short-term rentals (rental period up to a maximum of 2 weeks). If you wish to terminate such a short-term rental agreement prematurely, the cancellation fees in accordance with our General Terms and Conditions (GTC) apply.

Right of withdrawal for pure software components

(Applies only if separate standard software licenses are purchased without hardware)

You have the right to withdraw from this contract within fourteen days without giving any reason, provided that it relates exclusively to the provision of separate standard software that is not part of a hardware bundle. The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal for software, you must inform us

Lumynos Labs GmbH Kolonnenstraße 8 10827 Berlin Germany Phone: +4930 5200 45 824 Email: mail@lumynoslabs.com

by means of a clear statement (e.g., a letter sent by mail or an email) of your decision to withdraw from this contract.

Consequences of withdrawal (software): If you withdraw from this contract (with regard to the software), we shall reimburse you for all payments we have received from you for the software without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract.

Expiration of the right of withdrawal (software): The right of withdrawal expires in the case of a contract for the delivery of digital content that is not stored on a physical data carrier, even if we have begun to execute the contract after you have expressly agreed that we may begin to execute the contract before the expiry of the withdrawal period, and you have confirmed your knowledge that by agreeing to the commencement of the execution of the contract, you lose your right of withdrawal.

As of January 2026